- Wide range of games from leading providers.
- Easy-to-use website and app interface.
- Strong focus on responsible gaming.
- Generous bonuses and comprehensive loyalty program.
- No live chat support for instant assistance.
- $5 withdrawal fee for each transaction.
- Varying eligibility and age requirements by state.
- Limited details on game security and fairness.
PENN Play Casino Review & Experiences
I logged into PENN Play and was struck right away by how the game screens and leaderboards seemed to keep things buzzing. Even if I wasn’t talking to anyone directly, watching familiar names pop up again and again in the rankings made the place feel alive. Between the regular tournaments, a few surprise bonus wheels, and quick daily spins, there was always something to poke at besides the usual slot reels.
That big 15-million-credit welcome drop gave me plenty of room to test things out, and the extra credits from daily logins meant I could stretch my sessions without instantly topping up. I mixed in a couple of daily spins and loyalty perks, and those points feeding into the PENN Rewards program added a nice “real casino” touch — even though everything stayed on the virtual side.
It wasn’t all perfect. Sometimes the app took a second longer to catch up when moving between areas, and certain transitions felt a bit sluggish. With support only running through email, you might be in for a short wait if you hit a snag. Overall, I’d peg it at a 5.5 out of 10 — great for casual play and building credits, but a few rough edges keep it from feeling completely refined.
About the Company
PENN Play Casino launched in 2020 under the ownership of PENN Entertainment, Inc., a publicly traded gaming and entertainment company known for operating over 40 racetracks, casinos, and media ventures across roughly 20 U.S. states. Originally branded as MyChoice Casino, it now ties into the broader PENN Play loyalty program, which rebranded the older mychoice system in 2023 and merged loyalty rewards across its entire network—both online and in physical venues.
Using a sweepstakes-style model, Penn Play lets users enjoy over 200 Vegas-style games—slots, table games, video poker—all for free with virtual credits. Meanwhile, the PENN Play rewards system lets players earn “PENN Cash” that can be redeemed for real-world perks (think hotels, dining, or entertainment) across PENN Entertainment’s brand portfolio.
PENN Play Casino – Bonuses and Promotions
PENN Play Casino builds most of its player rewards around credits — the platform’s in-game currency — with several ways to earn them without spending money. The credit system is simple: more credits mean more game time, and the site gives players multiple routes to stock up.
Welcome Credits
When you first register, PENN Play drops a total of 15 million credits into your account. This isn’t one lump sum — it’s broken down into:
- 2 million credits immediately after sign-up.
- 3 million credits per day just for logging in. Keep logging in daily and the amount can increase, maxing out at 7 million credits a day.
Linking to PENN Rewards
If you already have a PENN Entertainment loyalty account (from their retail casinos), linking it to your PENN Play profile will add 10 million credits to your balance. Linking is a one-time step and can be done in the account settings.
Four-Hour Bonus Spin
Every four hours, players can access a free bonus spin. The prize pool ranges from 1,000 credits to 1 billion credits, though higher wins are rare. This mechanic is designed to encourage short, frequent sessions rather than long marathons.
Refer-a-Friend
If you bring someone new to PENN Play and they stick around long enough to start playing, you’ll see a bump in your credit balance as a thank-you. The size of that reward isn’t fixed — it can shift during special promos — so it’s worth glancing at the current offer before sending out an invite.
Bonus Codes and Social Drops
From time to time, PENN Play slips out bonus codes through its app, emails, or even a quick post on social media. These codes don’t stay active for long, and the payouts can be anything from a small stack of credits to a jackpot-sized haul.
A Few Practical Notes
- Credits you win here are just that — credits. They’re only for use in the games and can’t be cashed out.
- Some rewards don’t land automatically; you might have to open the app and tap to claim them.
- The higher-end prizes from the bonus spin are rare, so it’s best to view it as a slow-burn credit booster rather than a big payout source.
Overall, the bonus system is structured to reward short, regular visits rather than occasional long sessions. For players who log in a few times a day, the credit flow can keep you playing without having to buy more.
PENN Play Casino – Redeeming Rewards & Handling Payments
PENN Play keeps the whole “cash in / cash out” routine pretty simple. Whether you’re topping up credits to keep a streak going or swapping them for a reward, the process doesn’t bury you in extra steps.
Redeeming Prizes – Step by Step, Minus the Jargon
Once you’re logged in, head over to your profile and look for the REDEEM option — that’s where your accumulated credits sit. From there, pick what you want: maybe a cash payout, maybe a specific prize. The system will walk you through the rest. Depending on your choice, you could be looking at a bank transfer, a check sent in the mail, or even a PayNearMe slip for an in-person cash pickup.
Ways to Pay In
If you’re adding credits or making a purchase, you’ve got a couple of straightforward options:
- MasterCard / Visa – still the quickest route if you just want to get back to the games.
- PayPal – handy for anyone who prefers not to share card details directly.
When a Purchase Hangs in “Pending”
Most payments clear in a few minutes, but if something hangs around in pending longer than expected, check your account’s transaction history first — sometimes it’s just a processing delay. Still stuck? That’s when it’s worth pinging PENN Play’s support team so they can nudge things along or explain what’s going on.
PENN Play Casino – Games & Software
PENN Play’s game list isn’t overwhelming in size, but it’s broad enough to keep things from feeling stale. The mix covers online slots, table games, keno, Slingo, and even a handful of live dealer tables — something you won’t see at every sweepstakes-style casino.
Behind the scenes, the titles come from well-established studios such as NetEnt, IGT, Konami, and Novomatic/Greentube. Each brings its own design style — from NetEnt’s polished visuals to Konami’s quirky game mechanics — so you’re not staring at the same template over and over. The variety is noticeable in both the look and the feel of the games. Depending on where you’re playing and what device you use, the catalog will typically fall somewhere in the 150–400 game range.
It’s not all just “spin and hope” gameplay, either. Slingo adds bingo-style elements into slot play, video poker gives a bit more room for decision-making, and live dealer tables offer that human interaction RNG games lack. While updates to the library aren’t as frequent as on some competing platforms, the combination of familiar hits and a few niche surprises keeps it from going stale too fast.
Where You Can Play
PENN Play Casino is available across most of the U.S. — but not everywhere. States that have outright banned sweepstakes-style platforms, such as Washington, Michigan, Nevada, Idaho, Connecticut, and Montana, will generally block access. If someone is using a self-exclusion tool or appears on a related prohibition list, the system won’t let them play.
While the national sweepstakes model doesn’t use real-money wagering, the minimum legal age is typically 18, unless local regulation or the site specifies otherwise.
How It Stays Legal
PENN Play works legally because it operates as a social or sweepstakes casino, not a gambling site. That means you’re playing with virtual credits, not real cash, which puts it in line with promotional and consumer law instead of traditional gaming legislation. This structure allows the platform to operate widely — but only in states where sweepstakes formats are still permitted.
PENN Play Casino — Site & App Feel
When you open PENN Play, there’s no wall of clutter to wade through — just a clean home screen with clear buttons for Games, Rewards, and your account bits. Switch over to the app, and it feels like slipping into the same chair you were already sitting in; nothing’s moved enough to throw you off.
On both desktop and mobile, I could bounce between sections without feeling the site grind to a halt. Buttons reacted quickly, and the games were up before I had a chance to get impatient. The look stays sharp whether you’re on a big monitor or a phone screen, though smaller devices naturally compress things a bit.
They’ve also clearly thought about touch controls — the mobile view isn’t just the website squashed down. Menus slide away neatly when you’re playing, the key stuff sits within easy thumb-reach, and I never had to dig around to find where to log in or grab a reward.
Customer Support
Getting help at PENN Play Casino is a pretty straightforward affair, though it’s not without its quirks. The main way to reach the team is by email, and they’ve also packed their website with an FAQ section that digs into everything from how to redeem credits to the finer points of game rules and account settings. For most routine questions, the FAQ can save you the wait entirely — it’s surprisingly detailed for a social casino.
When you do need a human response, the email support crew is generally quick on the draw and thorough in their replies. That said, there’s one missing piece a lot of players might notice: no live chat. If you’re the type who wants answers while you’re still mid-spin, you’re out of luck. It’s email or nothing, which works fine for non-urgent issues but can feel slow if something’s time-sensitive.
Still, the staff themselves get good marks for friendliness and for actually solving problems instead of firing off canned responses. Whether you’re chasing down a stuck bonus, confused about the reward system, or trying to sort out a technical hiccup, they’ll walk you through it — just not in real time. It’s an area where PENN Play could definitely step up, but the bones of solid customer service are already there.
FAQs
An online sweepstakes casino offering a wide range of slots and table games.
Yes, new players receive a 2 million credits registration bonus and daily login rewards.
Penn Play Casino accepts credit/debit cards and PayPal.
Yes, Penn Play Casino has strong responsible gaming measures in place to support players.
Conclusion
PENN Play Casino gets a lot of things right — the mix of game types keeps sessions from feeling repetitive, the rewards flow steadily enough to keep casual play interesting, and there’s a real sense of community if you stick around. The site and app are easy to get the hang of, and the loyalty program is one of its stronger hooks.
That said, it’s not without its sticking points. Redeeming prizes can occasionally drag, and the absence of live chat means you might wait longer than you’d like for answers. They’re not deal-breakers, but they do keep the experience from feeling as smooth as it could.
All in all, I’d peg it at about a 5.5 out of 10 — decent enough to spend time on if you like a social casino with a clear rewards structure, but still with some polish left to add.
PENN Play Casino Details
